FAQs
Q: How do I get to Hotel Durban from the airport?
A:Hotel Durban is an easy 30 minutes from the Ninoy Aquino International Airport. If you are taking a taxi, please give the taxi driver the following directions:
“Take Makati Avenue toward the Burgos Entertainment District. Once you cross Buendia Avenue, make a right onto Burgos Street. Take your second left onto Durban Street. Hotel Durban is the white, four-storey building on your right, just before Makati Avenue.”
Q: Do your rates includes taxes and all applicable surcharges?
A:Yes. All taxes, VAT, and service charges are included in our quoted rates.
Q: Which amenities come with the room?
A:All rooms have AC, cable TV, telephones with unlimited local calls, safety deposit box and mini refrigerator. All our TVs are flat-panel displays, and all lighting is LED. Each room has its own private bath with hot and cold water. We also provide liquid soap and an all-over shampoo-bodywash via in-bath dispensers. Hair dryer may also be provided upon request.
Q: Do you have an elevator?
A:Yes, we do have an elevator. Our rooms span 4 floors. If you require a room on a low floor, please notify the front desk at least 48-hours in advance of your scheduled arrival.
Q: How many people can each room accommodate?
A:Apart from our single-occupancy Pullmans, our rooms are rated for double occupancy; however, a third adult may be included in the room for an additional fee for an extra mattress. Up to two minors – children no older than 11 – may be included in the room for no cost unless an additional mattress is requested.
Q: Does breakfast come with the room rate?
A:No, breakfast is not included in our quoted rates. However, the breakfast selections in our restaurant are varied and, like our hotel, a terrific value.
Q: Do you have Wi-fi?
A:Yes, we provide complimentary, high-speed, wireless broadband throughout the hotel and restaurant.
Q: Do your rooms have windows?
A:All our rooms have either exterior or interior-facing windows. Our Pullmans, Standard and Standard Classic rooms are windowless. If you require a room with an exterior-facing window, please notify the front desk at least 48-hours in advance of your scheduled arrival.
Q: Do you provide hair-dryers, toiletries, and other such amenities?
A:No. In order to bring you an incomparable value, we have eliminated certain amenities found in higher-priced hotels. Hair dryer may also be provided upon request.
Q: Do you have a café or restaurant?
A:Our Italian restaurant, Farfalla, offers a wonderful and authentic selection for breakfast, lunch, and dinner. We feature fresh pasta, hand-cut to order, as well as handmade breads and pizza. Farfalla is open from 7AM to 12MN daily. In addition, our on-site bakery, Empire Bakery & Deli serves up traditional New York City breads and sandwiches
Q: Do you offer room service?
A:Yes, room service is provided by our café whose operating hours are from 7AM to 11PM, daily.